# Billing

> Manage your Endless plan, payment method, invoices and credit purchases, and see who can open the billing page and what happens when a payment fails.

Source: https://endless.okinawa/docs/settings/billing

**Settings → Workspace → Billing** is where the workspace's plan, credits, payment method and
invoices are managed.

<Callout type="warn">
  Billing needs &#x2A;*"View and manage billing"** (Admin and Billing manager by
  default). Without it the page is not in the menu and its address redirects to
  [Profile](/docs/settings/profile). Every member can still see their credits in the
  Credits popover at the foot of the sidebar and on [Usage](/docs/settings/usage).
</Callout>

## Set up billing

A new workspace shows the free tier and a &#x2A;*"Set up billing"** form. Fill it in before you can
subscribe:

* **Company name**: shown on invoices.
* **Billing email**: receives invoices and receipts. It doesn't have to be your sign-in email.

To change these later, press &#x2A;*"Edit"** under **Billing details**.

## Change the plan

<Steps>
  <Step>
    ### Open the plan picker

    **"Upgrade"*&#x2A; on a free workspace, &#x2A;*"Change plan"** on a subscribed one.
  </Step>

  <Step>
    ### Pick monthly or yearly

    The picker marks your &#x2A;*"Current"*&#x2A; plan and any &#x2A;*"Scheduled"** change.
  </Step>

  <Step>
    ### Confirm

    Endless shows the result before charging:

    * **Upgrade**: applies now, charges now and starts a new billing cycle today. You get the new
      plan's credits; unused credits from the old plan don't carry over.
    * **Downgrade**: applies at the end of the current period. You keep your features and credits
      until then.
  </Step>
</Steps>

A change is refused when:

* the subscription is **yearly** (cancel or change it in the payment provider's portal), or
* the target plan has fewer seats than the workspace's members plus unexpired [pending
  invitations](/docs/settings/members). Remove people first.

## Buy credits

On a subscribed workspace on Basic or higher, &#x2A;*"Buy credits"*&#x2A; adds one-time credits. Enter an
amount or use the slider, then press the button (for example &#x2A;*"Buy 5,000 credits"**). They
arrive a few seconds after payment, last 12 months and carry over between cycles. Larger
purchases cost less per credit; the minimum is shown under the amount.

## What the page shows

<ImageZoom src="https://static.endless.software/docs/screenshots/billing-600d84a1.webp" alt="The Billing page: the plan banner marked Active with a Manage button, the current billing period and next invoice; then a Credits section with the credits available now, a usage bar against the cycle's total, the current cycle and the next refill" width="1280" height="720" />

| Section        | Shows                                                                                                                                |
| -------------- | ------------------------------------------------------------------------------------------------------------------------------------ |
| Plan banner    | Plan and status (**Active**, **Free trial**, **Canceling**, **Payment issue*&#x2A;), current period, next invoice, &#x2A;*"Manage"** |
| Credits        | Credits available now, used against the total, next refill, and each credit source with its expiry                                   |
| Activity       | Subscriptions, payments and credit grants from the last 30 days                                                                      |
| Payment method | The card on file, or &#x2A;*"Add payment method"**                                                                                   |
| Invoices       | **"View invoices"** for the full history                                                                                             |

**"Manage"**, the payment method and invoices open the payment provider's portal. Endless does
not store cards or invoices.

## Failed payments

The banner shows &#x2A;"Your last payment failed"&#x2A; with &#x2A;*"Fix payment"**. No new credits arrive
until the invoice is paid. The payment is retried for 15 days, then the plan is cancelled.

## Prices

Prices, credit allowances, seat counts and project caps are not listed here because they
change. See the plan picker or the [pricing page](https://endless.app/pricing&#x29;. For custom
plans, use &#x2A;*"Contact sales"** in the picker. What credits buy is explained in [Credits and
spending](/docs/concepts/credits-and-spending).